Due to the COVID-19 pandemic, South Hills Electric, Heating & Cooling, LLC has changed the way we provide estimates. We’re reviewing your needs and conducting estimates virtually!
In the interest of everyone’s comfort and safety during this time, we’re conducting estimates for service, repair, or installation virtually over an online conferencing app. Virtual home visits allow us to see what we would if we were in your home, office, or facility. We’ll explain the process while we talk with you on the phone or over a video conferencing app. We can get a good idea of what is going on with your system and cut down on the time we’re in your home for the repairs or service.
When it comes time to do the work, we can safely service the electrical, heating and cooling needs in your home, apartment complex, or small business facility. We practice social distancing and our technicians wear respiratory masks, gloves, shoe covers and other protective gear required during this time to help keep you, your family, and our staff safe and healthy. We also keep our equipment and trucks clean and sanitized. When you need service, rest assured we’ll respond with responsible precautions during this crisis.
Why Online Estimates?
We provide online estimates to our customers for everyone’s safety. We can give you an online estimate to ensure that you do not have any more people in your home or building than you need. We do not want you to feel nervous about meeting a random stranger who could be sick.
This is also a good service for people who simply do not have the time to wait around for a technician to arrive. We can expedite the process when you are working with us online, and you can get back to your life while we plan to repair any problems you have. Online estimates allow us to see what we would see if we were at your home, office, or facility. This means that we can get an idea of what is going on, and we will cut down on the amount of time we are there for the repairs or services that you need.
We have the knowledge and expertise needed to provide you with an accurate estimate. We have seen it all, and we will explain what is happening while we talk with you on the phone or over any video conferencing app you prefer.
Video Calls Make The Process Easier
When you need to video conference with our staff, we can use FaceTime, Zoom, or Google Duo. Just specify which app you prefer when you call or schedule an appointment online. One of our experts will contact you at the appointed time, and using the app, will work with you to diagnose the problem in your home or facility.
Our technicians are experts who will ask you the right questions, and they can show you where certain parts or electronic systems are located. We might ask you to check certain things on our behalf, if you are comfortable, so we can diagnose the problem during your call and schedule a convenient time for repairs.
When you’re on the video call, you can ask any questions you like. We ask for some time when we arrive at your home or facility to check the problem personally, but you will have a good idea of what is going on before we arrive.
We advise all our customers not to touch the electrical systems or try to complete repairs on your own!
You Can Schedule An Appointment That Does Not Involve A Meeting
Because we have turned to digital technology during this crisis, we will use that same technology when we arrive at your home or facility. We do not need to shake hands, and you do not even need to be in the same room as our technicians. We can place a video call with you and virtually take you to the spot where the repair will be done. We’ll explain what we plan to do, or call you back when the job is complete.
Even while avoiding close contact, you’ll still get the amazing service we promise to all customers. We’ll call when the work is done, and you can even see a test of the item that was repaired, if needed. We will bill you online, and you do not need to worry about making personal contact.
We Take Sanitation Seriously
We have started using digital technology to help with electrical repairs and services because we know you want to minimize the amount of contact you will have with our team. We also take sanitation seriously. We use boot covers to ensure that germs are not tracked into your home or office, and all our technicians wear gloves, use alcohol sanitizers to remain clean, and clean up after themselves when the job is done.
We also outfit our staff with the appropriate respiratory masks, and we have taught them all proper coughing etiquette. Anyone who appears to be ill will not be sent to your home or facility. We understand that this is a difficult time for everyone, and we want to contribute to flattening the curve while also providing services that you desperately need. We will help you ensure that you get the services you need without any undue interactions.
Contact Us Today
South Hills Electric, Heating & Cooling, LLC, can explain your options over the phone, set up a video call, and plan for your services or repairs. Our team of knowledgeable pros are ready to help you understand what type of electrical, heating and cooling services you need. We’ll use digital technology to provide estimates, and we will reduce the amount of contact you have with our technicians to zero if at all possible. You should not avoid any electrical, heating or cooling repairs because of the COVID-19 pandemic.
We understand that this is a difficult time for everyone, and we want to contribute to flattening the curve while also providing services that you need.