Service Partner Maintenance Plan
It provides not only the advantages of properly functioning equipment, but builds a trust relationship season as we care for both your equipment and your family.
South Hills Electric, Heating & Cooling, LLC is proud to maintain an A+ rating with the Better Business Bureau.
- Up to 56 PT Tune-Up: Maintenance Agreement customers get a more detailed tune up (56 pt) then a Non MA customer (21 pt). We mention “up to” because the tune up depends on the type of unit. Certain types of systems require a certain type of maintenance.
- Never a Premium Charge: Maintenance agreement customers are never charged over time or a diagnostic fee for HVAC Only. The only fee they are charged is for after hours. When a call is identified by CSR as requiring an emergency dispatch fee, the fee of $129.00 for Non-Maintenance customers is $89.00 for current Maintenance customers. This will be indicated on the tech’s job instruction.
- Comfort Guarantee (Hotel Stay): If the company can’t respond to a demand call in 24 business hours or it takes time to replace their system we will reimburse the customer for a hotel stay of up to $100 a night up to 2 nights.
- Extend Equipment Life: Regular Maintenance on a system extends the life expectancy of the system.
- Up to 20% Discount on Repairs: Maintenance Agreement customers receive discounts on repairs. This discount is also honored when the customer decides to purchase a Maintenance Agreement with the repair. If the maintenance agreement is purchased at the time of repair the customer will receive a 10% discount. 20% discount will be applied for repairs performed during a maintenance visit.
- Up to 5% Discount on New Equipment purchases: Maintenance Agreement Customers Receive Discounts for New HVAC & Electrical Service Equipment.
- 24 Hour Response Time: If the customer calls during work hours for a demand call we will run the call that day, if the customer calls after hours we will run the call the following day. If we can’t, we will honor the comfort guarantee.
- Maximize Energy Efficiency: Regular maintenance on a system allows the system to run more efficiently
- Two Maintenance/Safety Inspections Per Year: Maintenance agreement customers receive 2 maintenance visits per year. NOTE: once the Maintenance agreement expires all benefits expire except for the maintenance visit, we will honor the maintenance visits.
- Priority Service: When a maintenance agreement customer calls as a demand call they will be put at the top of the list to be serviced.
- Digital Maintenance Report: With every maintenance a digital report which is the 56 point tune up checklist, will be uploaded to the customers on-line portal, showing what the tech did on the visit for their system.
- Periodic Specials and Promotions: Customers will receive a text or email when specials and promotions are offered.
- Fully Transferrable: The company will honor the customer that is moving to either transfer their maintenance contract to their new home or leave it for the new homeowner.
- Multi Unit Discount: Customer will receive a discount for purchasing a maintenance agreement for multiple systems.
- Extended Warranty on Repairs: For any repairs purchased with a maintenance agreement the warranty of the part that was repaired will extend for up to the year of maintenance purchased. Ex: Out of box warranty for a part that is being repaired is 30 days and customer purchases a 2 year maintenance agreement with the repair, the warranty for that part will extend from 30 days to 2 years.
Service Plans Benefits
- Quality Assurance Inspection & Safety Inspection Check (Meets ENERGY STAR Recommendations)
- Seasonal Maintenance
- Monthly Payment Option (With Credit Card)
- Reminder Service
- Pre-Season Scheduling
- Priority Status
- 1″ Pleated Filter Replacement
- Condensate Pan Treatment
- Diagnostic Trip-Charge
- Overtime Service Fee
- Repair Discount
- Combustion Analysis
- Water Heater Inspection
- Repair Warranty
- PLUS Discount on Additional Service (As Needed)
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- Blower Wheel Safety Inspection Check
- Chemically Clean Indoor & Outdoor Coils
- Clean Burner Tubes & Test Pilot Assembly
- Home Performance Testing
Silver
- ✓
- 1 Visit; Heating or Cooling
- $19
- ✓
- ✓
- –
- additional cost
- –
- –
- –
- 5%
- SAVE $10
- SAVE $30
- 30 DAY
- $342.73
- $313.31
- $296.00
- $689.27
Gold
- ✓
- 2 Visit; 1 Heating or 1 Cooling
- $27
- ✓
- ✓
- 24 Hours
- ✓
- ✓
- SAVE 50%
- SAVE $40
- 10%
- ✓
- SAVE $50
- 90 DAY
- $342.73
- $313.31
- $296.00
- $689.27
Platinum
- ✓
- 3 Visit; Heating or Cooling or Electric
- $35
- ✓
- ✓
- Same Day
- ✓
- ✓
- ✓
- ✓
- 15%
- ✓
- ✓
- 1 Year
- $342.73
- $313.31
- $296.00
- $689.27or
South Hills Electric, Heating & Cooling, LLC Service Plan provides not only the advantages of properly functioning equipment, but it also helps to build a trusting relationship as we save you money.
South Hills Electric, Heating & Cooling, LLC is focused on providing the highest level of service to earn more satisfied clients.
Protect your home’s largest investment by trusting our expert technicians to get the job done right the first time.
All of our technicians are tested and certified through North American Technician Excellence (NATE).
Our maintenance plans follow ENERGY STAR recommendations along with National Standards for residential maintenance.
Call Now: 412-537-0687
